Frequently asked questions-
Q: My carpet looks pretty clean. I think it’s a scam that we are told we have to get our carpets cleaned professionally.
A: It’s not a scam. All major carpet manufacturers recommend that carpets be professionally cleaned at least once every 18 months … more often if you have kids, pets, or if you smoke. Dirt ground into the carpet fibers wears down the carpet, so it will not last as long as a clean carpet.
Q: Dirt is the only thing I have to worry about, right?
A: Dirt is only part of the problem. It’s most prominent because it’s the part you see. But your bigger problem lies in the things you don’t see. Every time your family and your pets come into your home, and every time your employees and vendors enter your business, they bring in bacteria, air pollution, cigarette smoke, car exhaust, and other chemicals caught in their hair/fur, skin, clothes and shoes. Then all those chemicals, pollens, and bacteria end up in your carpet. To remove these, professional carpet cleaning is the best solution.
Q: All carpet cleaning devices are just the same, right? I mean, I can do just as good a job with one of those machines I can rent at the grocery store.
A: Of course you could use one of those grocery store rent-by-the-hour, over-shampoo, over-saturate machines and do it yourself if you don’t care about getting your carpet cleaned right. However, Shaw Industries, the world’s largest carpet manufacturer, recommends professional carpet cleaning over the do-it-yourself approach because of the potential problems that can occur from using rental equipment.
Unqualified carpet cleaning can often lead to misuse of rental equipment; damage fiber tips, and overuse detergent, which lead to rapid resoiling. We often get calls from people who tried doing it themselves and then we have to go in and remove the excess detergent they put in their carpet, sometimes taking more time and money than calling a carpet cleaning professional right away.
Q: All carpet cleaning companies are pretty much the same, other than the prices they charge, right?
A: There’s an old saying: You get what you paid for. Sure, there are companies out there that are cutting rates, but you know what? They are also cutting service. Why settle for less? Why not get it done right the first time?
This is why it is so important to make sure the people you invite into your home or business to clean your carpet are the most qualified to do the job. Ask to see their credentials.
First, check the Institute of Inspection Cleaning and Restoration Certification website to see if they are an IICRC-certified firm. You want someone you can trust to do the job right. While there are different methods of carpet cleaning, the steam extraction or hot-water extraction by qualified professionals is the one recommended for the most thorough cleanings. And that means hiring professionals to do the job.
Second, make sure they use the best materials and processes available in the industry. In-Depth Cleaning uses the Butler System – the #1 van-powered carpet, fabric, hard-surface, and restoration cleaning system – which incorporates the latest technology, combined with a tradition of hands-on craftsmanship.